EXCHANGE & RETURN
POLICY
1. Are online
purchased merchandise eligible for Returns/Refunds?
Yes. KITLIFE
allows customers to return/refund purchased merchandise only 1 TIME within 7
DAYS after you received the package.
2. What are the
conditions for returning/refunding items?
• Item(s) that
meets the following conditions: Must be in original condition, not worn,
altered, or washed, with all tags attached.
• Faulty
orders: If the goods we sent you are faulty, you may return them to replace them
or get a refund. The returning application should be issued within 7 days from
the date you received the orders. We will cover all reasonable and customary
ground shipping fees. Please note that we may not be required to provide a
refund if you continue to use the goods after discovering the fault.
• Incorrect
Items: If you receive the wrong items from KITLIFE, please return back to us –
and we'll arrange a replacement. We will cover all reasonable and customary
ground shipping fees.
• Exchanging
orders: We offer to exchange orders within 7 days you received before they are
washed, worn, or altered. Extra price should be paid and the credit price can
be spent or refunded. You will cover reasonable costs issued by exchanging
orders.
• All Final
Sale merchandise cannot be returned.
4. Other
Unreturned orders
• Package is
broken during shipping, but items are good (We will compensate you for relevant
losses).
• Items are
broken after use (Can be repaired, charges will be covered by you).
• Items have
been washed, worn or altered.
• You received
the items more than 7 days.
• Package is
blocked in customs
5. How is the
shipping fee for returning/refunding items?
The 2-way shipping
costs are at your expense.
6. How long does the refund take?
You will receive a refund notification from us when your return has been processed, and refunds will take an additional 1-15 business days to credit back to your original form of payment.