SHIPPING
1. Shipping time:
Information on the required delivery:
* The needed information for shipping is your full name, address, and telephone number. Please be informed that we can send your order by ZIP CODE address. Notice: Post Office Boxes or similar addresses are not available for shipping.
* This requires your information to be filled out correctly. After the order is placed, our staff will contact you based on the information you provided. Including email and phone numbers.
* All the orders will be processed when the payment is received clearly. Three days after receiving the money, we'll send the product's pictures and deliver them to you.
* The package's tracking number will be sent to you within 3-5 days after delivery.
* Our staff will check your package updates daily and send you the expected arrival date. Your lovely package will soon be delivered !
2. Shipping method
* Fedex website: https://www.fedex.com/en-us/home.html
* USPS website: https://www.usps.com/
* UPS Website: https://www.ups.com/vn/en/Home.page?
*Normally, we use FEDEX as a shipping method. After your order is shipped, we will offer a FEDEX tracking number and website to you. There are two methods to get the above information from us:
- Visit our website and re-login to check the update status.
- Check your e-mail to us send update status to your e-mail.
NOTICE : If you can not check the Tracking Number immediately. Please be patient and wait for a while!
3. Non-delivery or wrong
*We are not responsible for reshipment if you provided us with an incorrect or incomplete address.
* If you're refused to sign the order, we will be charged 30% as handle fees. If the package has been restored several times after unsuccessfully delivering (due to your absent or incorrect delivery address), we will need 30% shipping.
* For customers who do not receive your parcel within 20 working days: Please contact the local post office as soon as possible. Still, you can check with the local post office directly with your ID card or other valid certificate and the order information copy that you can print out when login to your registered account on our website.
RETURN & EXCHANGE
As our customer, we believe you will be pleased with the goods delivered. We provide you with detailed descriptions and pictures so you can make an informed decision along with friendly Customer Support around the clock. Our site with confidence knowing our items are backed by our 100% Money-Back Guarantee. If you receive an item that is not as described we will refund 100% of the purchase price, plus any shipping costs you may have incurred.
1. Return Policy
* You can return items within 7 days of purchase
They need to be returned with their original packaging. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.
* All ordered items are the right items you pick here
We promise you the right order package. So if returning the right items for a refund: all returned items are subject to a 20% restocking fee. Shipping and handling charges are non-refundable.
* We do not cover the shipping cost of returns or exchanges
You will not be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments.
* A prompt refund of the price of the goods will be issued once all the information referred to above is received.
The credit card used for the original purchase will be credited with the original price. While in fact, you will have a refund of 95% of the original price since the other 5% will be charged by the bank. The refund will be posted to your credit card account within 5-10 days after we received the returns. If there are any problems with your refund, a member of our customer care team will contact you.
* Please contact us with your Order ID to get help
You must contact us before sending the items back. All items sent back to us must be in their original condition. Not worn, altered, or washed, with all tags attached. Worn or dirty items will be returned back to you.
2. Exchange Policy
* All our products are covered by a 15-day policy for exchange.
* If you realize you have made a mistake and want to cancel your order or if you should receive an item you have ordered that is defective, damaged, or not what you ordered, please contact us as soon as possible. All items sent back to us must be in their original condition. Not worn, altered, or washed, with all tags attached. Worn or dirty items will be returned back to you.
NOTICE:
- The order may not be possible to be stopped once the products are shipped. If you want to return or exchange, you are responsible for the shipping fee. So please be careful when you are placing an order and be sure what item you want to purchase.
- Please submit your return or exchange request by email to us with the information requested below and we will send you the details on how to send the return items back for refund or exchange, usually within 24-48 hours.
Return or Exchange: Order #: Merchandise description(model,quantity): Name: Address: Email: |
Please do not hesitate to contact me if you need further information:
Email : [email protected]
Instagram : beautyandthebag_anna
WhatsApp : (+84)794625327
Kitlife Team